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Privacy Policy

Last Updated: June 1, 2023

Introduction

AZK Telecom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Scope: This policy applies to information we collect through our website, mobile applications, and in the course of providing our BPO services to clients.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

This may include:

  • Contact details (name, email, phone number)
  • Business information (company name, job title)
  • Payment and billing information
  • Service preferences and requirements

Non-Personal Information

We automatically collect certain technical data when you interact with our services:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referring website details

How We Use Your Information

We use the information we collect for various purposes:

Purpose Legal Basis
To provide and maintain our services Contractual necessity
To notify you about changes to our services Legitimate interest
To provide customer support Contractual necessity
To gather analysis to improve our services Legitimate interest
To monitor service usage Legitimate interest
To detect and prevent technical issues Legitimate interest

Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may employ third-party companies to facilitate our services, provide services on our behalf, or assist in analyzing how our services are used.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Technical Measures
  • Encryption of sensitive data
  • Secure server configurations
  • Regular security audits
Organizational Measures
  • Access controls and authentication
  • Employee privacy training
  • Data protection policies

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

Access & Portability

Request copies or transfer of your personal data

Correction

Request correction of inaccurate or incomplete data

Deletion

Request deletion of your personal data

Objection

Object to processing of your personal data

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Type Purpose How to Control
Essential Cookies Necessary for website functionality Browser settings may disable, but site may not work properly
Analytics Cookies Help us understand how visitors use our site Can be disabled through cookie consent banner
Marketing Cookies Used to track visitors across websites Can be disabled through cookie consent banner

For more details, please see our Cookie Policy.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • For significant changes, we may provide additional notice (such as email notification)

Your continued use of our services after any policy changes constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or your personal data:

Address

First Floor, Office 3, Khyber Street 2
Sector G 15 Markaz G-15
Islamabad, 44150